TU Dublin Expert Proposes Personal Security Keys for Older Adults Amid Digital Banking Shift
Damon Berry of TU Dublin advocates for banks to offer Personal Security Keys (PSKs) to older adults to ease digital banking anxieties. His research shows older adults struggle with current digital banking trends, 2FA, and chatbots. He stresses co-designing fintech with diverse users for inclusivity.
Damon Berry, a lecturer at TU Dublin, suggests banks offer Personal Security Keys (PSKs) as an option for older adults to address anxieties about digital banking and fraud. His research, part of the Age-Friendly AI project with DCU, revealed older adults struggle with smartphone-centric banking, the loss of human contact, two-factor authentication (2FA), and chatbots.
The shift away from physical branches and ATMs has depersonalized banking for many, particularly non-digital natives. Berry emphasizes the need for co-designing fintech with diverse users, including older adults and those with additional needs, to create truly inclusive services. He highlights that PSKs, simple calculator-like devices, could provide a more accessible mode of 2FA.
Banks like AIB and Bank of Ireland are addressing accessibility. AIB partners with Tilting the Lens for customer insights and reviews its services against Web Content Accessibility Guidelines. Bank of Ireland offers SignVideo for deaf customers and «Your Next Step» video tutorials for digital banking essentials.