Irish Holidaymakers Face Car Rental Issues: Hidden Fees, Credit Card Demands

A recent Competition and Consumer Protection Commission (CCPC) report revealed that two in five Irish holidaymakers experienced difficulties with overseas car rentals last year, citing long waiting times, hidden fees, and misleading descriptions. The CCPC helpline has received 78 contacts in 2026 regarding unexpected or excessive charges.

Ronan booked an eight-day car rental in Tuscany via booking.com for €574, plus €116.42 for insurance, totaling nearly €700. Upon arrival at Florence train station, he was denied the car because he lacked a credit card for the mandatory €500 deposit, despite having previously used a debit card with the same company in the UK. His virtual credit card and offer of a debit card deposit were refused. He eventually booked a car with Avis using his debit card for €1,000, incurring an additional €250 in train fares due to a change in return location from Rome to Florence.

Car hire companies often require credit cards for pre-authorisation to cover potential costs like fuel, tolls, fines, and damage, as credit cards offer an established line of credit and easier processing of delayed charges. Policies vary by country; while some European companies accept debit cards, US companies almost universally require credit cards. Consumers are advised to check terms and conditions carefully.

Another reader, Gerald, was charged over €930 for alleged damage after renting a car at Nantes Airport in April. He states no staff were available to inspect the car upon return, and the fuel tank was not full as promised. He provided a witness confirming no damage upon return and noted the company's damage photos were blurry and taken over two days after he returned the vehicle. He denies responsibility for the damage. The European Consumer Centre (ECC), operating under the CCPC, can assist consumers with such complaints.